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About the Company
SHA is a global leader in longevity and scientific well-being, blending medical innovation, integrative therapies, and lifestyle transformation to improve healthspan and quality of life. With nearly two decades of experience, our mission is to empower individuals to lead longer, healthier, and more meaningful lives. Headquartered in Spain with locations in Mexico and soon in the UAE, SHA brings together over 500 professionals across more than 50 specialties, including functional medicine, nutrition, and preventive diagnostics. At the forefront of biomedical science and technology, SHA fosters a collaborative environment focused on innovation, purpose, and excellence. Join a forward-thinking team committed to transforming the future of health at one of the world’s most advanced wellness institutions.
About the Role
The Reservations Manager will lead and elevate our Health Journey & Reservations Advisors, blending team leadership with commercial performance to maximize revenue through disciplined follow-up and consultative selling. Reporting into the Global Contact Center Manager and Operations Manager at SHA Mexico.
Responsibilities
Leadership and coaching responsibilities: The manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution.
Commercial management and funnel optimization: The role involves managing the sales funnel with a focus on consultative conversion, converting leads from various sources, guest recovery, follow-up consistency, and maintaining professional communication and closing.
Analysis and data-driven management: The manager analyzes KPIs and dashboards, identifies demand patterns and customer profiles, and prepares strategic weekly reports. Proficiency in Navision, HubSpot, and Ringover is valued.
Qualifications
5–7 years of relevant leadership experience
Proficiency in English and Spanish required
Analytical and commercial aptitude
Passion for health and wellness
Motivational leadership qualities
Required Skills
Leadership and coaching
Commercial management
Data analysis
Preferred Skills
Proficiency in Navision, HubSpot, and Ringover
Pay range and compensation package
Compensation details will be discussed during the interview process.
Equal Opportunity Statement
SHA values excellence, evolution, integrity, care, and happiness, and is committed to diversity and inclusivity in the workplace.